Redefine IT – Your IT Support Partner in London

Unlimited Support – Phone & Site Visits

Guaranteed response times

95% of support calls handled immediately using state-of-the-art secure remote control solutions.

Calls answered by an experienced technician

Consisting of a small dedicated team allows us to respond efficiently to your requirements whilst maintaining flexibility and a friendly approach.

No additional charge for site visits

Should you require a site visit, these are also included in your contract. Our office in Central London means we are never far away.

Unlimited Support – Phone & Site Visits

Our core product is an unlimited support contract at a fixed price. Some of the benefits you receive are:

Cyber Security

Cyber Security Consultancy

We will ensure that all of your IT Systems are secure and your data is protected.

We are Cyber Essentials certified

Redefine IT have been Cyber Essentials certified since 2017.

WEE IT Recycling

Protect your IP (Intellectual Property by using RedefineIt’s WEE technology recycling and data destriction services.

Cyber Security

Taking the right steps to combat Cyber Security is essential even for SME’s. A combination of awareness, technical solutions and user training combine to minimise the threat. We have been Cyber Essentials accredited since 2017. Redefine IT can provide the additional solutions you need to protect your business.

Business Continuity

MessageLabs Email Continuity.cloud

This provides an affordable standby email system that activates automatically providing virtually uninterrupted use of email in the event of a mail server, helping to keep your business going.

User productivity

During an outage the service activates automatically providing users with virtually uninterrupted use of their email freeing your IT department to fix the outage without distraction.

Protect against on-premise disasters

Virtually uninterrupted email service in the event of a problem with your physical facilities, data centers, servers, software, data stores, or network connectivity.

Business Continuity

Business Continuity means more than just “backing up your data” every day. We will work with you to highlight business critical elements of your infrastructure and build a plan that enables you to continue delivering service to your customers even when the unexpected occurs.

Network security

WatchGuard Associate Partner

As a WatchGuard Associate Partner we choose their firewalls to protect our networks. This vendor has a proven track record and regularly wins awards.

Network Security

Every network needs a firewall. Not just for protection but to securely link roaming users and satellite offices. As a WatchGuard Associate Partner we choose their firewalls to protect our networks.

Office Moves

Planning is the key here. Having managed in excess of 30 office moves we are confident we can help you move with the minimum of disruption.

Data Recovery

If you have a failed hard drive or accidentally formatted a memory card then don’t panic. Data can be successfully recovered in most cases using our in-house tools. However, in extreme situations such as mechanical failure we refer you to the experts.

Hosted Services - The Cloud

There are already multiple hosted offerings from major companies such as Microsoft, Google, Cobweb etc. Unlike some of our competitors we choose not to re-brand them and sell them as our own. We believe our role is to advise you and help you chose the correct solution for your business.

Our Approach

Fixed Price Unlimited Support – Phone & Site Visits

1

Instant Support
2

Dedicated Engineer
3

Pro Active Monitoring
4

Technical Solutions

Client reviews

Hear success stories straight from our customers.

The Centre for Economics and Business Research (Cebr)

Redefine IT are the only key suppliers I’ve had in a decade running a business who have never caused me an ounce of grief. No shocks, bumps nor oops a daisy’s. Just great advice and smooth professional IT solutions to any problems… caused by other folk! Of course I trust them; I ate all the pudding and it provided lashings of proof.

Graham Brough

CEO

PBJ Management

PBJ Management have benefitted hugely from the skill and personal care we have received from Redefine IT. They are always quick to respond, efficient in their handling of our occasional issues and have been responsible for completely overhauling our system. Problems are rare and solved promptly with telephone support and remote access but if on-site attendance is required that too is painless. For an organisation not steeped in the world of IT (some could say we are mostly beginners!) it is of immense relief to know we have the support of the teamat Redefine IT. I am also assured of complete confidentiality – a very important aspect of our business.

Caroline Chignell

Managing Director

Northacre Ltd

Redefine IT have always provided a broad range of services that cater for our every business need. Their scope and knowledge means we are always aware of the best solutions to match our IT requirements, from software, hardware, online and telephone support to assisting us with installations, general advice and trouble shooting. Their preventative approach, rather than curative, has hugely enhanced operations.They always go the extra mile to ensure minimum disruption to our day to day and are consistently patient in dealing with us, suggesting improvement measures that are always spot on.I wouldn’t hesitate to recommend them.