Guaranteed response times

95% of support calls handled immediately using state-of-the-art secure remote control solutions.

Calls answered by an experienced technician

Consisting of a small dedicated team allows us to respond efficiently to your requirements whilst maintaining flexibility and a friendly approach.

No additional charge for site visits

Should you require a site visit, these are also included in your contract.  Our office in Central London means we are never far away.

Unlimited Support – Phone & Site Visits

Our core product is an unlimited support contract at a fixed price. Some of the benefits you receive are:

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Cyber Security Consultancy

We will ensure that all of your IT Systems are secure and your data is protected.

We are Cyber Essentials certified

Redefine IT have been Cyber Essentials certified since 2017.

WEE IT Recycling

Protect your IP (Intellectual Property by using RedefineIt’s WEE technology recycling and data destriction services.

Cyber Security

Taking the right steps to combat Cyber Security is essential even for SME’s. A combination of awareness, technical solutions and user training combine to minimise the threat. We have been Cyber Essentials accredited since 2017. Redefine IT can provide the additional solutions you need to protect your business.

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MessageLabs Email

This provides an affordable standby email system that activates automatically providing virtually uninterrupted use of email in the event of a mail server, helping to keep your business going.

User productivity

During an outage the service activates automatically providing users with virtually uninterrupted use of their email freeing your IT department to fix the outage without distraction.

Protect against on-premise disasters

Virtually uninterrupted email service in the event of a problem with your physical facilities, data centers, servers, software, data stores, or network connectivity.

Business Continuity

Business Continuity means more than just “backing up your data” every day. We will work with you to highlight business critical elements of your infrastructure and build a plan that enables you to continue delivering service to your customers even when the unexpected occurs.

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WatchGuard Associate Partner

As a WatchGuard Associate Partner we choose their firewalls to protect our networks. This vendor has a proven track record and regularly wins awards.

Network Security

Every network needs a firewall. Not just for protection but to securely link roaming users and satellite offices. As a WatchGuard Associate Partner we choose their firewalls to protect our networks.

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Office Moves

Planning is the key here. Having managed in excess of 30 office moves we are confident we can help you move with the minimum of disruption.

Data Recovery

If you have a failed hard drive or accidentally formatted a memory card then don’t panic. Data can be successfully recovered in most cases using our in-house tools. However, in extreme situations such as mechanical failure we refer you to the experts.

Hosted Services - The Cloud

There are already multiple hosted offerings from major companies such as Microsoft, Google, Cobweb etc. Unlike some of our competitors we choose not to re-brand them and sell them as our own. We believe our role is to advise you and help you chose the correct solution for your business.

Our Approach

Fixed Price Unlimited Support – Phone & Site Visits

  • 1

    Instant Support

  • 2

    Dedicated Engineer

  • 3

    Pro Active Monitoring

  • 4

    Technical Solutions

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How to find us

© Redefine IT Limited, 140 Bethnal Green Road, London. E2 6DG0203 141

Opening hours

Monday-Friday09:00 - 17:30