About us

Who are we?

Paul and Greg, the co-founders of Redefine IT both worked as technical support engineers for IT companies during the 90’s. Being customer facing and dealing with the day to day hands-on support we learned from our clients what SME’s need from their IT Support Company.

Redefine IT thrives on establishing long term client relationships. With honesty and integrity at the heart of what we do, our friendly and flexible approach allows us to deliver the service you expect and deserve.

We have already worked together for over 10 years providing an excellent level of support to our existing client base. Our level of experience and expertise means we have in-depth knowledge covering a broad range of technologies suited to the SME market. Our goal is to take responsibility for your IT infrastructure and ownership of your issues.

Where did our name come from:
We realised that when it came to renewing or upgrading computer systems clients would often simply replace what they had like for like. We found ourselves telling clients that they needed to define their needs again as the world of IT had changed “what you purchased last time round might not be right today”.

Together we then redefine your IT needs and ensure they fit the shape your business is today.

Our mission: To provide excellent and friendly IT Support to Small and Medium Sized London Businesses.

Contact us for unlimited support at a fixed cost.