Our Approach 2

Fixed Price Unlimited Support – Phone & Site Visits

Our core product is an unlimited support contract at a fixed price. Some of the benefits are:

  • You know up front what your annual IT Support budget will be
  • You do not need to worry about the cost of calling us for help
  • Guaranteed response times
  • All calls answered by an experienced technicians, not a receptionist / call logger
  • No additional charge for site visits

Instant Support / Remote Control

Utilising market leading remote control tools allows us to respond to 95% of support calls immediately, even if you are away from the office. This sophisticated software allows us to securely connect to your PC (with your permission) and work with you as if we were sat at your desk.

Based in Central London

Although most calls are resolved remotely, there are always times when a site visit is preferable (included as part of your contract). We can attend site easily and quickly. Based near Liverpool Street we can get to any site in Zone1 in under an hour. Maintaining a selection of common parts and devices such as internet routers allows us to get you up and running quicker in the event of hardware failure.

Dedicated Engineer

By allocating you with a Primary Support Contact, you get a dedicated engineer that will maintain ownership of support calls from beginning to end. Regular contact with the same engineer helps strengthen the relationship; don’t we all prefer to talk to a familiar face? Of course this engineer also has the backing of the rest of our team so you benefit from the best of both worlds.

Pro Active Monitoring

We use sophisticated tools to actively monitor your computer system. This means we can resolve potential issues before they cause disruption and therefore impact your business.

Technical Solutions, Not Sales Driven

The solutions we implement are driven by the technical aspect, not the sales revenue. We only install products we have already tested and proven. After all, what we install today we have to support for several years.

Meet our team

Paul and Greg, the co-founders of Redefine IT both worked as technical support engineers for IT companies during the 90’s. Being customer facing and dealing with the day to day hands-on support we learned from our clients what SME’s need from their IT Support Company.

Contact Us
Greg Collins

Paul Maple

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Contact us for unlimited support at a fixed cost.





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